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Help & support
Frequently asked questions
Answers to the most common questions about delivery, payment and returns.
Delivery & shipping
When will my order be shipped?
We normally ship your order within 1–2 business days after payment. You will receive an e-mail with a tracking number when the parcel is handed to PostNord.
What does shipping cost, and when is it free?
Delivery to a PostNord parcel shop costs 29 DKK and home delivery costs 49 DKK.
How long does delivery take?
PostNord usually delivers 1–2 business days after dispatch. Delivery times may vary with your postcode.
Can I pick up my order myself?
No, we do not have a physical shop. All orders are shipped with PostNord — to your nearest parcel shop or to your home.
Payment & returns
Which payment methods can I use?
You can pay with Visa, Mastercard and MobilePay. Payment is handled securely by Stripe, and the amount is charged when you complete your purchase.
Can I withdraw from my purchase?
Yes. You have a 14-day right of withdrawal from the day you receive the goods. Write to us with your order number and we will help you. Read more under Returns & complaints.
What if I received a wrong or damaged item?
Contact us at tw@anistoretcg.dk with your order number and photos of the item, and we will sort it out as quickly as possible. For faults and defects we pay the return postage.