Returns & complaints

↩️ Right of withdrawal

• You have a 14-day right of withdrawal, counted from the day you receive the goods.
• You may inspect the goods as you would in a physical shop. If you handle them beyond that, we may deduct an amount for the resulting loss of value.
• If you open a sealed booster pack, booster box or similar, it can no longer be sold as new, and the loss of value may equal the full price.
• You pay the cost of returning the goods. For faults and defects, we pay.
• The goods must be sent back no later than 14 days after you have told us that you withdraw.

🔧 Complaints

• 2-year right to complain under the Danish Sale of Goods Act.
• Write to tw@anistoretcg.dk with your order number and photos of the fault.
• We pay return postage for justified complaints.
• If the parcel is damaged on delivery or items are missing, contact us right away with photos.

📋 How to withdraw

1. Write to tw@anistoretcg.dk with your order number, or use the model withdrawal form in your order confirmation.
2. We confirm your withdrawal by e-mail.
3. Pack the goods securely and send them to us within 14 days of your notice.
4. We refund as soon as we have received the goods or proof that they have been sent.

💳 Refunds

• We refund no later than 14 days after receiving your notice of withdrawal.
• The amount goes back to the card or MobilePay you paid with. Your bank usually takes 3–5 banking days to show it.
• If you withdraw from the whole order, we also refund the standard delivery cost.